Member

Convenient, Quality Medical Care

Some of your Questions

Q. What is WellVia?

WellVia is a premier Telehealth company providing access to Board Certified Doctors 24/7 who diagnose, recommend treatment, and when clinically appropriate issue a prescription. WellVia provides members with access to high quality doctors via telephone, smartphone or computer for non-emergency medical needs. All of WellVia’s U.S.-based and board-certified physicians are credentialed utilizing NCQA standards. WellVia has an average doctor response time of less than 15 minutes. Our doctors can diagnose your symptoms, prescribe medication if necessary, and send prescriptions to your pharmacy of choice.

Q. When is WellVia available?

WellVia is available 24 hours a day, 7 days a week, 365 days a year, even on holidays. Use WellVia anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost effective alternative to the emergency room, urgent care center, or clinic

Q. What are the most common conditions you treat?

Our doctors are able to treat a wide range of medical conditions. Some of the most commonly treated conditions include: Allergies, Asthma, Bronchitis, Colds & Flus, Ear Aches, Fevers, Heartburn, Nausea, Rashes, Sinus Infections and Sore Throats.

Q. Is WellVia appropriate for every medical condition?

No. WellVia is designed to treat non-emergency medical conditions. You should not use WellVia if you are experiencing a medical emergency. In case of a life threatening medical emergency, you should immediately dial 911. WellVia is not intended to replace your primary care provider, however, it can be a convenient, cost effective alternative to the emergency room, urgent care center, or clinic when experiencing common conditions.

Q. Where are WellVia services available?

WellVia services are available nationwide, including Puerto Rico, with the exception of Arkansas. Diagnostic consultations are subject to federal and state regulations and telephonic or video consultations may not be available in every state.

Q. Who are the WellVia doctors?

WellVia utilizes a rigorous screening process to ensure you are consulting with the highest quality physicians. The initial selection involves a thorough review of their clinical experience, training, licensure and questionnaire. In addition, WellVia physicians are subjected to a NCQA/NPDB (National Committee for Quality Assurance/National Practitioner Data Bank) verification standard and background screen. Subsequently, each doctor is monitored through our industry leading Quality Assurance/Quality Improvement Process. When requesting a consultation, WellVia will connect you with a U.S. residing doctor licensed in your state.

Q. Are WellVia's doctors able to prescribe medication?

Yes. WellVia doctors can prescribe medications which will be sent to a pharmacy of your choice. Prescriptions are subject to the discretion of the consulting physician and their clinical judgment in accordance with law limitations. WellVia doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain drugs which may be harmful because of their potential for abuse. Note: Non therapeutic drugs such as Viagra and Cialis are not prescribed by WellVia physicians. View the current list of DEA controlled substances.

Q. How are prescriptions sent to the pharmacy?

When the WellVia doctor prescribes a medication, it is submitted electronically or by phone to the pharmacy of your choice. WellVia does not dispense prescription drugs.

Q. How is WellVia able to provide a quality doctor visit at an affordable rate?

On average a doctor in a traditional office setting must charge $125-$150 to earn $20-$30. The difference between what’s charged and what the doctors earn per visit goes toward paying the overhead costs associated with running a doctor’s office such as rent, utilities, and administrative staff. WellVia uses technology and best business practices to eliminate these costs and pass the savings on to our customers.

Q. Can a Member be turned down for a pre-existing condition?

Consultation requests are never denied due to pre-existing medical conditions.

Q. Is WellVia safe and private?

Yes, WellVia is safe and private. WellVia is compliant with HIPAA (Health Insurance Portability and Accountability Act) and will only share your information with your selected physician and pharmacy.

Q. How do I sign up for WellVia or activate my WellVia account?

You can easily sign up or activate your account by using one of the following methods:

  1. If you would like to sign up for WellVia, you can do so here.
  2. If you would like to register your WellVia account, you can do so here.
  3. OR, you can reach our Patient Care Team 24/7 at 1-855-WellVia.

Q. How much does it cost to use WellVia?

Depends on the plan. If you’re receiving WellVia as part of a group benefit, you may not be required to pay at all. WellVia accepts most major credit and debit cards.

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